Return policy

At Glimsh.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward and transparent Returns Policy to ensure a hassle-free experience. Please review the following guidelines for returning products purchased on our website.

Eligibility for Returns
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team at [returns@glimsh.com] within 7 days of receiving your order. We will assist you in resolving the issue promptly.

Incorrect Item Received: If you receive an incorrect item, please notify us within 7 days of receiving your order. We will arrange for the correct item to be sent to you, and we may provide a prepaid return label for the incorrect item.

Change of Mind: If you simply change your mind or are dissatisfied with the product for any reason, you may return it within 14 days of receiving your order. Please note that the returned item must be unused, in its original packaging, and in resalable condition. Return shipping costs for change of mind returns are the responsibility of the customer.

Return Process
Contact Us: To initiate a return, contact our customer service team at [returns@glimsh.com] with your order number and details of the item(s) you wish to return.

Return Authorization: Once your return is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item(s).

Packaging: Please ensure that the item(s) are securely packaged and include the RA number on the outside of the package.

Return Shipping: For damaged, defective, or incorrect items, we may provide a prepaid return label. For change of mind returns, the customer is responsible for return shipping costs.

Refund or Exchange: Upon receiving the returned item(s) and verifying their condition, we will process a refund to the original payment method or, if preferred, arrange for an exchange.

Exclusions
The following items are not eligible for return:

Gift cards: Gift cards are non-refundable.
Personalized or customized items: Items that have been customized or personalized cannot be returned unless they are damaged or defective.
Contact Us
If you have any questions or concerns regarding the returns process or need assistance, please contact our customer service team at [returns@glimsh.com].

Thank you for shopping at Glimsh.com. We value your satisfaction and are dedicated to providing you with excellent customer service.